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The Imperial Hotel

2.0 star property
City-center hotel in Kluang

Choose dates to view prices

Located in the heart of the business district, The Imperial Hotel offers a convenient stay with free WiFi. Unwind with newspapers, take advantage of express check-out and enjoy self parking.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free parking
  • Free WiFi
  • Air conditioning
  • 24/7 front desk

Main amenities (5)

  • Daily housekeeping
  • 24-hour front desk
  • Air conditioning
  • Front-desk safe
  • Free newspapers in the lobby

Feel at home (6)

  • Private bathroom
  • Daily housekeeping
  • Minibar
  • Cable TV service
  • Free self parking
  • Free toiletries
The current price is $37
$42 total
includes taxes & fees
Jun 4 - Jun 5

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Minibar, in-room safe, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 20 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Family Room

Family Room | Minibar, in-room safe, iron/ironing board, free WiFi

Family Room

  • City view
  • 25 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Bed
  • Free WiFi

View all photos for Premier Room, 1 King Bed, City View

Premier Room, 1 King Bed, City View | Minibar, in-room safe, iron/ironing board, free WiFi

Premier Room, 1 King Bed, City View

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Standard Single Room Without Window

Minibar, in-room safe, iron/ironing board, free WiFi

Standard Single Room Without Window

8.0 out of 10
Very good
(1 review)
  • Sleeps 1
  • Free WiFi

Deluxe Family

  • Sleeps 4
  • Free WiFi

View all photos for Premier King Room

Minibar, in-room safe, iron/ironing board, free WiFi

Premier King Room

  • Sleeps 2
  • Free WiFi

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The price is $33
$38 total
includes taxes & fees
Jun 4 - Jun 5
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About the neighborhood

Map
No.1, Jalan Syed Abdul Hamid Sagaff, Kluang, Johor, 86000

What's nearby

  • Sungai Yong Waterfalls - 2 min walk - 0.2 km
  • Kluang Parade - 3 min walk - 0.3 km
  • Kluang Mall - 8 min walk - 0.8 km
  • Kluang Country Club - 4 min drive - 2.7 km
  • Kluang Stadium - 10 min drive - 9.0 km

Getting around

  • Senai International Airport (JHB) - 64 min drive
  • Kluang Station - 6 min walk
  • Chamek Station - 24 min drive
  • Renggam Station - 24 min drive

Restaurants

  • ‪Restoran Nasib - ‬1 min walk
  • ‪糖公館 Tang Mansion - ‬3 min walk
  • ‪Yun's Street Burger - ‬2 min walk
  • ‪McDonald's - ‬1 min walk
  • ‪Barney's Western Food Restaurant - ‬3 min walk

About this property

The Imperial Hotel

  • Located near a train station, The Imperial Hotel is a great choice for a stay in Kluang. Free perks include WiFi and self parking.

At a glance

DONE

Hotel size

    • 24 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 2 PM; Check-in end time: 11:30 AM
    • Express check-out available
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Onsite parking limited

Property amenities

Services

  • 24-hour front desk
  • Free newspapers in lobby

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Electric kettle
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Free newspapers
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Refundable deposits

  • Cash deposit: MYR 50 per accommodation, per stay

Policies

This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards.
Credit cards accepted: Visa, Mastercard

Also known as

Imperial Hotel Kluang
Imperial Kluang
The Imperial Hotel Hotel
The Imperial Hotel Kluang
The Imperial Hotel Hotel Kluang

Frequently asked questions

Does The Imperial Hotel offer free cancellation for a full refund?

Yes, The Imperial Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at The Imperial Hotel?

Sorry, pets aren't allowed.

Is parking offered on site at The Imperial Hotel?

Yes, there's free self parking. Parking spots may be limited.

What are the check-in and check-out times at The Imperial Hotel?

Check-in start time: 2 PM; Check-in end time: 11:30 AM. Check-out time is noon. Express check-out is available.

What's the area around The Imperial Hotel like?

The Imperial Hotel is in the heart of Kluang, a short 6-minute walk from Kluang Station and 11 minutes' walk from Kluang Mall.

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Reviews

The Imperial Hotel Reviews

8.2

Very Good

8.2

Cleanliness

8.2

Location

8.2

Staff & service

8.0

Property conditions & facilities

Reviews

Verified

10/10 Exceptional

Convenient place for a short stay. In mid-town, amenities around it including multiple food options, convenience store and open air street parking. Room is smallish as can be expected but comfortable. As it is well maintained and some of things look new, I am totally happy with the stay. It has a safe deposit box in the room and international adapter for electrical use. For the price, it is well worth the stay, and will certainly pop by again when I am in town.
Tyrone, 1-night trip
Verified

8/10 Very good

Well-located hotel near shops, eateries, and shopping malls. Free roadside parking for guests. Room is small but clean, with comfortable bed and pillows. Check-in and check-out were smooth, and staffs were polite and friendly.
Raymond, 1-night trip
Verified

10/10 Exceptional

Near many shops. Location is good. The room is large enough for four, with nice toilet
Yih Chong, 1-night trip
Verified

10/10 Exceptional

The Imperial Hotel has a convenient location within walkable distance for a few places of interest in Kluang, such as the Street Art and the Railway Station. The room is cozy with nice hot shower and new water kettle. The staff are very friendly and helpful.
Wang, 1-night trip
Verified

10/10 Exceptional

Yes
Chor Yean, 1-night trip
Verified

10/10 Exceptional

Location is good
Chin Thiam, 1-night trip
Verified

10/10 Exceptional

Clean. Conveniently located
Foo Siew, 3-night trip
Verified

6/10 Good

centralize
Lim, 1-night trip
Verified

2/10 Poor

The bed in Room 306 was infested with bed bugs and my son and his girlfriend were bitten in many places from 12 – 2 am in the wee hours of Sunday 21 July 2024. They have photos of the welts caused by these vicious bed bugs’ bites. Please email us how to send these pictures to Expedia. They could not sleep and eventually requested for a change of room to Room 206 which was not the King Deluxe Room Type that I had paid for. The bug infested Room 306 which was directly above Room 206 was not King Deluxe Room too. Their holiday in Kluang was ruined as their sleep was disrupted and they could not sleep well and had to sleep in till 11 am the next day, causing them to have much less time to tour Kluang as their bus back to Singapore was 2.30 pm on Sunday 21 July 2024. In addition, we were charged tourism tax amounting to 20 MYR when your invoice to us clearly stated that all taxes were included in my payment. Please help to compensate us for the ruined holidays due to the bug infested and non-King Deluxe Room 306 and to refund us the tourism tax of 20 MYR.
Mee Choo, 1-night trip
Verified

2/10 Poor

Hotel Staff Went Through My Belongings

I booked this hotel from the 29th to 31st December 2022. The room cleaning staff went through my personal belongings in my bag while I was out for breakfast on the 30th of December. I found out because my item was shifted to a different compartment in my bag. I did not feel comfortable after this incident and checked out on the morning of the 30th of December after breakfast, without staying the 2nd night. I have requested for a refund for the 2nd night I did not stay through hotels.com but the hotel is not co-operating. This has been going on for 2 months and is causing me stress and taking up a lot of my time. They keep referring to a refund on the 28th of December. This refund that was because I booked without using my travel rewards voucher by mistake. The incident happened on the 30th of December, so why does the hotel insist a refund has been provided earlier, on the 28th of December? The hotel claimed 2 months later on the 28th of February 2023 that it happened last year and that they can not do anything about it as they have already received the payment, although I have been following up almost weekly since 30th December 2022 once I returned to my home country. Hotels.com have these call records as well. It is not worth the stress with this property, especially when you are looking for a safe place for the night.
2-night trip
Verified

10/10 Exceptional

Seven of ten.

Nice room, clean. The sound from traffic can be heard from inside of room specially at night. Disturbing sleep.
Azhar, 1-night trip
Verified

8/10 Very good

Good Stay

We stayed overnight. The hotel was clean and there were many fast food restaurants close by. Good service. Fast check in.
Shanna, 1-night trip
Verified

6/10 Good

Maggie soup spill over on the floor but not properly cleaned by housekeeping. Aircond cant be adjust. Nice location but a bit dissapointed on quality.
1-night trip
Verified

8/10 Very good

Nice stay Kluang

Clean, comfort and powerful shower!!!
Muhd Fariq Irrfan Selva, 1-night trip
Verified

10/10 Exceptional

I read about parking issue or the lack of it. But i do not encounter any parking problem. I always got the lot and there are demarcated yellow parking lots for hotel guests around the property. My kids also love the TV channels available.
Sunny, 3-night trip
Verified

10/10 Exceptional

A very comfy room, especially the bed.
Christopher, 1-night trip
Verified

8/10 Very good

Convenient location and clean; staff is very friendly.
DG, 1-night trip
Verified

10/10 Exceptional

Good location. Near shopping centre . Easy to find restaurant.
2-night trip
Verified

10/10 Exceptional

Nice place to stay
1-night trip
Verified

8/10 Very good

Staffs were very friendly and helpful. Hotel room was clean but not as clean as it should be. There were many nearby shops and a mall- great shopping!
2-night trip
Verified

10/10 Exceptional

Very central location. Spacious room

Great location. Walking distance to the railway station and the bus station. It's right in the middle of Old Kluang. Mural street is nearby and many food options around the area. Kluang Mall is also within walking distance. The room was also quite spacious and clean. Aircon was strong. Only problem was TV signal not very good. Our booking came with breakfast but the cafe wasn't open when we went down at 8:30am. Was told the cafe would open late due to some emergency. We just went to the coffee shop opposite the hotel (City Food Court), and there were many delicious local food options.
Nam Khim, 1-night trip
Verified

10/10 Exceptional

Great vacation, stayed for 3 days to visit friends.
3-night trip
Verified

8/10 Very good

Nice room but not soundproof. Breakfast is bad.

Room is clean and spacious. Just that its a bit noisy as we can hear other people talking along the corridor and the car/motor along the road beside the hotel. Breakfast service is very bad. We waited an hour for our food to arrive. Waitress is not flexible enough to change our breakfast to non-spicy for our kids. And still added chilli to the hotdogs that we wanted to give the kids to consume. Our next table who arrived half an hour later than us was served at the same time as us. And their spread was a lot different,which we were told only 2 kind of breakfast served. But they have 4 different kind. We ordered 4 breakfast,but only 3 arrived. We didn't request for the additional as we got MacDonald for the kids.
Tian, 1-night trip
Verified

8/10 Very good

The rooms are clean n well maintain. Location is good , opposite the road there are mac donald and food and 7 eleven is just next to the hotel.
gchong82, 2-night trip
Verified

8/10 Very good

It would be nice if the family connecting room can have a 2single beds instead of queen bed
3-night trip