We travel to Ouray at least once a year and this was our first time staying at Twin Peaks. I had very high hopes and check-in went well and staff was very pleasant. Our room was very cozy and bed comfortable. I was taken back from a sign lying on the bed advising that if we took their towels we would be charged. There was exactly two of each, bath towel, hand towel and washcloth. With a warning like this, one would expect the towels would be of high quality not worn out, nearly threadbaren rags. Each day it was an adventure trying to exchange the wet used towels for fresh ones. We didn’t require daily housekeeping but did need clean towels and the trash removed (which I bagged up and had at the door each morning). During our six night stay, I killed four roaches, tiny ones but totally disgusting. In addition to everything listed, a leak from the room above us started dripping down through the smoke alarm causing it to go off. I called the front desk, left a message, waited, called back and was on hold for 20 minutes. ( yes all the while the alarm ringing) Maintenance came and removed the smoke alarm and stated it was housekeeping pouring water all over the floor above that was causing the leak and they should be finished soon. He moved the trashcan and placed a towel down to soak up any additional water. The smoke alarm was never replaced during our stay.
The gourmet breakfast, that was included, was always cold even when arriving at 7:00 am.