2/10 Mediocre
18 de marzo de 2025
Lovely place if you like dirt & raves at midnight!
Absolutely terrible! I had to leave.
When I arrived you check in at the bar. They had music blasting out which is fine but I was expecting it to quieten down a bit later and that my room would be in an area of the establishment where I wouldn’t be able to hear the music or wouldn’t be effected by it so much.
Unfortunately that wasn’t the case. When I spoke to staff they assured me I wouldn’t be able to hear it in my room. That was untrue. The whole room was shaking from the noise. I even put my noise cancelling headphones on to drown out the noise but it didn’t stop the walls and beds shaking from the music vibration.
I tried calling the staff twice and there was no answer. As I was in the area for work for 3 days with an early start and late finish I couldn’t afford to get no sleep so I had to leave and find another hotel to stay in.
I tried to claim a refund from Hotels.com and they completely ignored it. Absolutely disgusted as I’ve been a long standing customer and I’m not normally one to complain.
The standard of cleanliness was very low, normally this wouldn’t bother me as the beds appeared clean which for me is most important. But I could not take the noise. The standards here for guest satisfaction are on the floor and that is for both Hotels.com and Minworth.
Avoid this place at all costs as you will not get anywhere with hotels.com when it all goes wrong.
Cliente verificado
Viaje de negocios de 2 noches
Opinión verificada de un huésped de Hoteles.com
