4/10 Regular
14 jun. 2025
Very frustrating......
Our stay was 3 nights, leaving on the 4th day. In that time, our "touch key card" for the door did not work once the first day, twice the 2nd day, and once again on the 3rd day. To had to continue to go back to the office to get the cards reconfigured and that was not okay.
We had 2 small dogs which we used the pet area every day and picked up after them (we had our own bags luckily). The first day the poop bag container at the pet area did not have bags and I mentioned it while in the office. The first clerk said he would go out right away and fill it. We visited the area again the next day but yet again, poop bag box was empty. Mentioned it to the next clerk and he opened up a box full of bags and gave me several. But still in spite of the box he produced full of poop bags, those could not seem to get out to the pet area and into the bag container.
Cleanliness of the room was fine although bathroom fan in this room did not work.
Not sure who was above us, but last 2 nights someone had to move furniture between 9-11pm across the wood floor.
TV remote was missing back part but office was not too concerned.
Robin
Robin, viaje de 3 noches en familia
Opinión verificada de un huésped de Hoteles.com
