The Experience
I am writing this to warn others: stay away from this hotel if you have any other options. My experience was nothing short of a nightmare, and based on the other negative reviews I have seen, it is clear that this hotel’s behavior is systemic, not accidental.
Unethical Business Practices
The most frustrating part of this ordeal was the hotel’s complete lack of integrity. We arrived at 11:00 AM, only to be told to wait until 1:00 PM, then until 2:00 PM. By this time, there were over 40 people stranded in the lobby. We quickly realized the hotel was heavily overbooked.
Even more shocking was that while the lobby was filled with stranded guests, the hotel continued to accept new bookings on all platforms at 4x the standard price. When I pointed this out to staff—suggesting they at least stop taking new bookings so people arriving in town wouldn’t be left in the same queue—they were completely indifferent. They prioritized profit over their existing, waiting guests. I also witnessed the staff blatantly prioritizing specific guests based on their race/background, leaving the rest of us to wait for hours without any answers. I did not get a room until 5:00 PM.
