Staff were really great, helpful and went out of their way to ensure I could get in late at night. The dorms are excellent, with only two beds each and there's a sink and fan in each room with table, chairs and extra blankets. It was quiet, clean, convenient and the only small points lost on my rating were due to the very loud creaky door and floorboards at my door which made me feel like I was waking the whole floor when I went to the bathroom. Also the kitchen was full of dirty pots and pans, counter and fridge were a mess - this was due to grubby clients ignoring the very clear signage and rules which weren't enforced, though I did come late at night and leave very early so it could just be timing. They provided great facilities including tea and coffee, a big lounge area etc but it was disappointing that so many taps were leaking heavily and wasting water. Otherwise excellent and very comfortable, great location and staff.