Hotel seemed dirty as we walked down hall. I turned down 1 bed and sheets were visibly dirty, stained sheets, hair in them, dingy, and smelled dirty. Front desk was very kind and tried to find a new room. Unfortunately the only room was a single king and we had our 15yo son with us. The only option was was to be given new sheets and change sheets ourselves. Mattress pad was stained under dirty spot on the sheets. We checked out a day early. We were told a manager would be on duty in the morning, a note left on our room, and we would be compensated for the dirty room and having to change our own sheets. None of that was the case. We were told we could not get a refund because we booked through a third party.