2/10 Mediocre
17 jun. 2025
Well don’t know where to start, breakfast was advertised as starting at 5 am, first day the cook was late. Six days later they decided to move breakfast to 6 am and was told they would pack a breakfast for us, we needed to leave at six to make it to work. Well breakfast was ready once and I had to request it the two other days.
When we checked into the hotel I noticed the toilet was loose off the floor flange, I asked for it to be repaired and seven days later we changed rooms, the maintenance isn’t going to help them keep this place running smoothly. I’m a pipefitter by trade and fixing a loose toilet would take maximum 3-4 hours not seven days.
The manager gives nothing but excuses and uses the word of the front desk staff against you.
I have sent numerous emails and never got anywhere with them just excuses. We moved to the Ramada in cold lake and the service was the polar opposite of this place.
Customer service and the hospitality is lacking and will never be addressed if they don’t look within and fix the problem.
Will never stay here ever again.
Daniel
Daniel, viaje de negocios de 16 noches
Opinión verificada de un huésped de Hoteles.com
