I have mixed reviews about this location… Check in with a joke. The guy with the beard tells me my card is decline. Not possible!!
After I asked him to run again, he told me it was just going to decline. He couldn’t be bothered to review his info after asked him if my information was correct. So I had to call my credit card company & once I got to customer service I put it on speaker. No charge had been declined so the issue was on his end. He had my ZIP Code wrong & could’ve just reviewed my information prior. It could’ve been resolved so much easier. The attitude I got from him when he thought my card was bad was unacceptable! He was training another young man who looked petrified, and when my husband later on went to ask a simple question, the young guy did not even respond or acknowledge him. He may be new, but you have to learn how to work w customers. I guess the guy with the beard was showing off early on, but he only looked like a fool when he was the one at fault. He is the one that needs the training on how to treat customers. Check out was much easier. The room is clean & I had asked if we could have a first floor room as I realized there were NO elevators. They put us in the main building, the rooms are very basic w no frills. Very small bathroom & being in the main building you hear everybody talking & walking around as there’s no barrier at the end of the hall. The back door access has issues getting it to open. Breakfast offered is basically bread type items.