10/10 Excepcional
31 jul. 2025
Perfect 17-day family stay with friendly staff
I spent 17 wonderful days at the hotel with my wife and our two toddlers, aged 3 and 5.
From the start, we experienced exceptional service and great facilities that made our holiday truly unforgettable.
Concierge Duc patiently waited for us at the airport despite our delayed flight and helped with our luggage, ensuring a smooth arrival.
At check-in, the always cheerful Hà warmly welcomed us. Although we had previously sent a request for Penthouse No.1 in advance, it was not guaranteed. Due to logistics, we were first given a different penthouse, which was also very nice. Hà did everything she could to fulfill our request, and the next day we could switch to our preferred room. She was genuinely caring, always smiling, and offered excellent tips on things to do and places to eat
Our clean, spacious, modern room had comfy beds and a stunning beach view. Housekeeping was excellent. The hotel is just steps from the beach, surrounded by restaurants and cafés
Receptionist Ngoc regularly came over with a warm smile to check on us, asked how we were doing, and always made sure we felt comfortable.
The concierge team Duc, Hung, and Cuong were incredibly kind, always ready to help with luggage and gently assisted our youngest child in and out of taxis with great care
Breakfast was a highlight thanks to Nhung, a very kind and thoughtful lady who offered to help with food or watch the kids. She truly made mornings easier. Our children really liked her.
Highly recommend this hotel!
Vincent Viet
Vincent Viet, viaje de 17 noches en familia
Opinión verificada de un huésped de Hoteles.com
