My experience at this hotel was disappointing, primarily due to poor housekeeping and ineffective customer service. Despite repeated requests, my room was not cleaned properly. Dirty towels were folded and left in the bathroom, the toilet was not cleaned adequately, and used glasses and cups were repeatedly left in the room. Although I contacted housekeeping several times and was assured the issue would not occur again, no improvement was made.
Furthermore, the customer service staff was unresponsive and failed to take my concerns seriously. Many of the issues I raised were ignored, which significantly impacted my overall experience.
I had also informed the hotel that I was staying to celebrate my birthday; however, there was no acknowledgment or complimentary gesture. Overall, the service did not meet acceptable hospitality standards, and I would not choose to stay at this hotel again.