When I arrived to check-in to the two queen bed suite (I believe it was Room 308) that I had reserved, my door code didn’t work. I had called previously to confirm my late arrival, so there would not be a problem. I had to call the no-contact style help desk for assistance. I was standing outside on the back side of the hotel in the pitch dark. My fault for thinking this tech-hotel crap was for me… It’s great in the hotel.com when you see it, but super inconvenient if you have a problem and need assistance. They had to reset the code and send it to me. Then I get into the room and discovered the deadbolt didn’t lock at all. The door was only secured with the auto lock. When I inspected the deadbolt, I noticed arm was nowhere near the hole in the door frame, so there’s no way it had locked/secured for previous guests. I’m a female Air Force veteran with PTSD (26 active-duty years) and personal security is top priority for me. I called to request a new room with 2 queen beds and was told they were fully booked, so I was given a single queen bed in a smaller room (I believe it was Room 311 or 313) that had a deadbolt that actually was installed properly and locked. Because I no longer had two queen beds, my goddaughter didn’t have a place to sleep because the room only accommodated my daughter and myself. I hated the entire situation and could not wait for this trip to be over.