4/10
I have one question for the leadership team at Britannia hotels. Have you ever stayed in any of your hotels ? I have endured a few (you do not ‘enjoy’ a Britannia hotel). The chain seems to specialise in turning potentially lovely buildings into dumps. The staff at the Trecarn were without exception incredible, welcoming and friendly, especially one chap who moved me 3 times due to rooms having leaky ceilings and severe damp. But…..I have never had a good night’s sleep at the Trecarn due to the ridiculously loud squeaky floors in the corridors, slamming doors and absence of any sound insulation between rooms. So I have probably had my last stay at the Trecarn, even though on my last stay I was actually shocked that the bathroom had been renovated and was really nice. It could be a great hotel; it’s time for leaders and managers to take a good hard look at the property and realise its potential. The staff are fantastic; it’s time to make the fabric of the hotel match them.
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