6/10
We were given smoking rooms even though we requested a non-smoking rooms. We were advised that we needed to reserve a non smoking rooms as requests won't necessarily be provided. Problem was, there was no such options from Hotel.com.
We ended up had to pay an extra rp. 150,000/room to get two non smoking rooms. Unfortunately the other room stayed as smoking room due to availability. The staff said they will spray some air freshener which unfortunately did not help with the smell. We were very disappointed with this experience.
The walls are also thin as you can hear people from the corridor talking very loudly.
Our upgraded rooms were spacious and clean. The smoking room was much smaller in size. However towels were a bit worn out.
E
Viaje de 1 noche en familia
