The room was acceptable and location is good & safe, but the online listing is misleading, the main photo shown is actually the building across the street. The property itself is on the 3rd floor, accessible only by a very small, old elevator. It’s fortunate my friend who uses a wheelchair didn’t join us, as access would have been extremely difficult.
We met Alessandro at check-in, but after that there was no staff presence at all. I left several notes at the front desk with no reply. Although breakfast was included, it only starts at 8 a.m., which doesn’t work for travelers who need to leave early. When I requested a refund for this, there was still no response.
To make things worse, after checkout I found an unexplained charge of nearly €50 from “Viminale” on my credit card, separate from the Hotels.com transaction and again, no communication or explanation from the property.
Overall, I would not recommend this place and will not stay here again.