I stayed at Iris Garden Inn from June 12–14 and was very disappointed. The lobby had a strong, unpleasant odor upon arrival. The front desk staff was unprofessional and untrained, and my reservation had been incorrectly checked in under someone else. It took multiple calls to a manager just to resolve the issue.
The hotel felt unsafe, with people loitering in cars in the parking lot. Only one service elevator was working, and its inspection was expired (last checked in 2024). My room had a musty smell, was hot upon entry, and I found a dead roach behind the TV. It felt like the room hadn’t been inspected or used in a while.
None of the ice machines worked on the 2nd or 3rd floors, and the vending area on the 1st floor was out of order too. I was beyond frustrated by that point. Staff were rarely visible, and checking out was difficult due to a language barrier.
The photos online were misleading. I understand budget hotels come with limitations, but cleanliness, safety, and basic service should still be expected. I was relieved to only be staying two nights.