The employees were all very friendly, quick to respond to any concern or request, and even anticipated our every need. Our room, though, was less than stellar. The fridge was not cold, and the water pressure was little more than a sprinkle. Our floor was sandy when we checked in- given it was at the beach, though, so it could not be helped much. We had to wait 5-10 minutes for an elevator sometimes, and the morning of check-out, there were no luggage carts available. The walk to the beach required traversing about 25 stairs, which was difficult to do on the narrow walkway when everyone has chairs, coolers, beach bags, etc.