4/10
Stayed at the hotel as part of a large wedding party where they were getting married nearby… with limited choices of hotels in the area with the size and apparent 8.8 / 10 rating we thought this was a safe option however we have left extremely disappointed.
With it being the hottest day of the year on record, checking into our room, window was on restrictors (which we managed to undo after googling the product) and our black out thick blind was broken in the down position therefore getting no air flow. Receptionist was helpful when we called, providing us a desk fan and a make shift solution to get the blind open by wrapping the broken cord round it. No further rooms were available for our stay, not because they were fully booked but they ‘hadn’t been cleaned’!
Room was dusty with the phone looking like it’s not been cleaned in years… bathroom was clean however toilet seat cover missing. Warning it is also a big glass box in the room with well placed manifestation for privacy…
Throughout the hotel there were signs of major refurbishment required and also building work taking place with a huge hole in the ceiling and flooring missing randomly.
Communal male toilets hadn’t been cleaned between Saturday evening and Sunday upon checkout which personally is a huge red flag..!
We never complain however we wanted to share this experience and would urge hotels.com to consider their listing on the website as we left extremely dissatisfied especially given the cost.!
Cliente verificado
Viaje de 2 noches en familia
