Overall we thoroughly enjoyed our all inclusive stay. We arrived just after nine in the evening and were met with a glass of sparkling wine. Having already checked in on line we were shown to the restaurant as evening service was about to finish. Our original room was on the first floor, 109 which was very disappointing. The room was small, tired, it was directly above the disco, it had two link doors to other rooms which were paper thin. The room overlooked a car park, the air con did not work and the bed was so uncomfortable. I requested a move to an alternative room which was on a higher floor, or ideally an upgrade to a sea view room, which I was prepared to pay extra for. As the hotel was at virtual capacity I was asked to stay in the allotted room until the morning, my request was recorded in a book and I was asked to return to reception at 9am to see what could be done, once guests had checked out. After very little sleep and a tense ten minute wait, we were offered a premium partial sea view room on the fifth floor at an additional agreed cost. What a contrast! The room was large, extremely comfortable and made our stay so much more enjoyable. The food and drink in the hotel was good especially the speciality restaurants whose food was of a very good quality and highly recommended. The staff especially on the main bar and in the main restaurant were welcoming and efficient. I would recommend the hotel, but pay that bit extra for a premium or executive room.