Stayed here overnight on our road trip. When we arrived, reception was closed (5pm), which left us somewhat confused as the booking had been accepted and we saw others retrieving keys from a security box. We had not received any notification re a code. Luckily our phone still had (minimal) charge so we were able to contact the ‘other services’ no. displayed on window. The receptionist arrived promptly and could not have been more apologetic, helpful and super friendlly. The booking had come through now after the computer was checked, so all good. We had booked a 1 bedroom cottage which was fine for an overnighter, but the van park definitely needs an upgrade when it comes to these units. They are old, tired looking and in need of renovation, maybe a lick of paint, but everything was working and we had everything we needed. The area was fine, with a pub/tavern with large servings a 12 minute walk down the road. The highway is very close, but the noise was minimal. All good. Advice: just get a villa instead of the 1 bedroom cottage, which we paid $123+ for. Maybe Big4 should drop the price until these older units are renovated. Big4 expectation is always high. Still, no complaints re stay for one night.