I’m truly grateful we found Hotel 88. The service here wasn't just professional, but genuinely so kind and thoughtful.
We travel often so I don’t say this lightly: this was the best service we’ve ever received at a hotel. All staff were warm and attentive, especially Travis, who helped us immensely from beginning to end. His kindness and care truly stood out.
By the time we arrived, we were exhausted from weeks of travel. Our suitcase had broken, and my mom had lost her medication, which was stressful. Without being asked, the staff replaced our broken suitcase, helped us find a clinic with English & Chinese-speaking doctors, and even drove us there (we later learned the driver was the hotel owner)! What could have been overwhelming became seamless and reassuring.
Their care continued at check-out, when they asked about our next destination, helped us find the best train, and drove us to the correct station. We felt genuinely cared for every step of the way, and it left a lasting impression—especially since it was my first time in Japan.
The room was spacious, spotless, and comfortable, and the lobby is thoughtfully designed for travelers. The location is excellent, close to trains, major sights, and great food.
Hotel 88 offers incredible value, a fantastic location, and truly incredible staff. I HIGHLY recommend staying here when visiting Osaka.