6/10 Bueno
16 abr. 2025
I felt cheated
When we arrived, we were told the room had been double-booked, and instead of the room we originally reserved, we were squashed into a much smaller one — three of us in a very tight space. No discount, and we still had to pay the full amount including tax. Even though I accepted it at the time, now that I’ve slept on it, I feel the lack of any discount was unfair and not good business.
The room itself was very cramped — barely enough space to move or store our bags. The beds were uncomfortable and only one had a pillow. Parking is advertised, but there are only about 4 spaces, and we never managed to get one. Traveling with a child, this made things even more inconvenient, and we feel the listing should be clearer about this.
The thin curtains didn’t block any light, and noise from the café below (which they also own) made it hard to sleep.
The positives: the room was clean, the staff were friendly, and breakfast, while small, was nice — which suited us fine as we don’t eat much in the mornings.
Overall, we left feeling disappointed and that the situation could have been handled with more honesty and care.
Cliente verificado
Viaje de 2 noches en familia
Opinión verificada de un huésped de Hoteles.com
