The accommodations were kind of basic, but acceptable. The rooms were not serviced during our 3-night stay. The provided breakfast was also pretty basic. Nothing special. Based on this, I would rate the lodging accommodation here as a 3; however, this hotel also promoted itself as a local travel agent.
Taking advantage of this we booked a balloon flight through the hotel. Our lodging reservation was booked through Travelocity and paid for via credit card 4 months in advance. For the balloon flight, I also paid in advance, but since they would not accept credit cards, I had to go through the hassle of executing an international bank wire transfer for the payment.
My main reason for the overall lower rating is because, upfront we clearly stated and it was agreed to that our balloon trip would have a maximum of 16 passengers. All seemed good at our pickup as the two of us were in a bus with 14 others. However, just before arriving at the launch point, just the 2 of us were transferred to another bus with 18 other people and so we ended up in a balloon with 20 passengers.
Upon return to the hotel, we complained and requested a partial refund as we did not get the balloon flight size that was agreed to and pad for.
The hotel representative, said he would check with the balloon company to see if anything could be done, but was unable to get any refund. Basically, for the balloon flight, we got a bait and switch.
