2/10 Mediocre
21 may. 2025
Poor service/hygiene/safety, A/C not working!
We had a horrible experience at this hotel. While the overall property itself is great, the service at their restaurants was incredibly slow, and the food and beverage team was extremely disrespectful towards us.
The management went out of their way to try and make it up to us by providing us with s complementary in-villa BBQ (which we thoroughly appreciated), but unfortunately the negative device experience continued and we had to often wait up to 1.5 to 2 hours for our food to arrive, for a basic order even.
We also found a spider in our glass, and another glass had broken glass pieces in there - which is extremely disappointing from a basic safety and hygiene perspective.
In addition to the above, the air conditioning in one of our rooms was not working throughout our 5 day stay - in spite of numerous attempts and us being patient, this never got resolved, which is quite frustrating given how much we paid for this trip.
Overall our family was quite disappointed with our experience at this hotel and do not see this as a hotel that is set up to set up to accommodate families.
Niyant
Niyant, viaje de 4 noches en familia
Opinión verificada de un huésped de Hoteles.com
