In the heart of Lugano's cultural district, Hotel San Carlo offers a warm welcome with in-room WiFi and thoughtful amenities like luggage storage. The attentive staff has left a lasting impression on previous guests.
Hotel San Carlo offers a great location, putting you within just a 10-minute walk of Palazzo dei Congressi and LAC Lugano Arte e Cultura. Also, Lake Lugano and Parco Ciani are within a short drive. Fellow travelers say great things about the helpful staff. The property is just a short walk to public transportation: Lugano Funicular Station is 7 minutes away.
At a glance
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Hotel size
20 rooms
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Arriving/Leaving
Check-in start time: 2:00 PM; Check-in end time: 9:30 PM
Contactless check-in available
Express check-out available
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is 11:00 AM
Contactless check-out available
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Special check-in instructions
The front desk is open daily from 7:30 AM - 9:30 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
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Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
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Children
No cribs (infant beds)
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Pets
Pets not allowed
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Onsite carport
Free offsite parking within 787 ft
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Other information
Smoke-free property
Property amenities
Services
Front desk (limited hours)
Luggage storage
Room amenities
Be entertained
32-inch flat-screen TV
Cable TV channels
Home comfort
Heating
Ceiling fan
Sleep well
Bed sheets provided
Freshen up
Shower only
Free toiletries
Hair dryer
Towels
Toilet paper
Stay connected
Free WiFi
More
Housekeeping on request
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city: CHF 4.20 per person, per night. This tax does not apply to children under 14 years of age.
Tourism fee: CHF 0.15 per person, per night
Policies
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
Cashless transactions are available.
Also known as
Hotel San Carlo Lugano
San Carlo Lugano
Hotel San Carlo Hotel
Hotel San Carlo Lugano
Hotel San Carlo Hotel Lugano
Frequently asked questions
Does Hotel San Carlo offer free cancellation for a full refund?
Yes, Hotel San Carlo does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel San Carlo?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel San Carlo?
No, unfortunately, but there's free parking nearby.
What are the check-in and check-out times at Hotel San Carlo?
Check-in start time: 2:00 PM; Check-in end time: 9:30 PM. Check-out time is 11:00 AM. Express check-out and contactless check-in and check-out are available.
Is there an onsite casino at Hotel San Carlo?
No, this hotel doesn't have a casino, but Casino Lugano (6-min walk) and Casinò di Campione (13-min drive) are both nearby.
What is there to do at Hotel San Carlo and nearby?
Recommended spots to visit include LAC Lugano Arte e Cultura (5-min walk) and Parco Ciani (6-min walk), along with Palazzo dei Congressi (8-min walk) and Lake Lugano (0.8 mi).
What's the area around Hotel San Carlo like?
Hotel San Carlo is a short 7-minute walk from Lugano Funicular Station and 16 minutes' walk from Lake Lugano.
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Reviews
Hotel San Carlo Reviews
8.2
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.6
Cleanliness
9.4
Location
9.0
Staff & service
7.6
Property conditions & facilities
Popular mentions
Towns
Location
Room
Service staff
Breakfast
Cities
Lobby
Shopping center
Funicular
Train station
Reviews
Verified
10/10 Exceptional
Jun 8, 2025
Friendly staff and top location.
Mary Grace
Mary Grace, 4-night trip
Verified
8/10 Very good
Mar 24, 2025
Great location, friendly staff
Kristen
Kristen, 5-night trip
Verified
10/10 Exceptional
Mar 25, 2025
Very nice and good location
Lohana
Lohana, 1-night trip
Verified
8/10 Very good
Jun 2, 2024
This is a perfect, basic, no frills hotel if you need a central location in Lugano.
Diane
Diane, 2-night trip
Verified
10/10 Exceptional
Oct 11, 2023
Loved this hotel!
Great staff. Perfect central location.
Verified traveler
2-night trip
Verified
8/10 Very good
Jul 12, 2024
Hotel is basic but meets your needs. Staff was very friendly and helpful. It’s location is perfect.
Nathan
Nathan, 1-night trip
Verified
10/10 Exceptional
Jul 15, 2025
Richard reviewed Hotel San Carlo
location is very good. 5 minutes from the lake, 9 minutes from the train, in the middle of many shops. Clean room and the fan was helpful. Overall very good and I would stay there again.
Richard
Richard, 2-night trip
Verified
8/10 Very good
Dec 10, 2024
Great location!
Wonderful and friendly staffs! Great location! Only disappointed with the aged mattresses
Verified traveler
2-night trip
Verified
10/10 Exceptional
Jun 23, 2024
I recommend it
The location is amazing, staff is very friendly and helpfully.
Juliana
Juliana, 1-night trip
Verified
10/10 Exceptional
Mar 19, 2025
The reception staff was very friendly and waited for our arrival. The room was clean and comfortable with a nice bathroom. It was a short 1-2 min walk to the main road where you can see their lake. Easy check-out where you can drop your keys. We would definitely stay here again!
Amanda
Amanda, 2-night trip
Verified
6/10 Good
Sep 23, 2024
Is a old hotel but with the necessary stuff to stay to sleep, I like the area because it was close to the lake, famous stores like Gucci,Prada,etc …also is in the middle of the town where you can find a lot of cafes to eat or others restaurants. It was nice to be there.
Alejandro
Alejandro, 2-night trip
Verified
8/10 Very good
Sep 30, 2024
Great staff and messaging service. Room was more than simple but everything worked. Great WiFi conveniently located
ekaterina
ekaterina, 1-night trip
Verified
10/10 Exceptional
Apr 8, 2025
The property is dated, like you staying at your Europeans grandparents bathroom vibes. Which in itself is the experience when in Europe! Clean place, amazing spot for convenience without a car. The staff at desk are warming and welcoming!
Elissabeth
Elissabeth, 1-night trip
Verified
10/10 Exceptional
May 1, 2025
Budget hotel in fabulous location
A budget hotel but in a fantastic location with really lovely staff. It was quiet, the bed was comfortable. No aircon but they do have a lift
Louise
Louise, 1-night trip
Verified
10/10 Exceptional
May 29, 2024
BEST PLACE TO STAY IN LUGANO! 👌 The reception staff were amazingly helpful. Thank you!
Christian
Christian, 1-night trip
Verified
10/10 Exceptional
Jul 24, 2024
The location for such a price
Karina
Karina, 1-night trip
Verified
10/10 Exceptional
Aug 26, 2023
The employees at San Carlo were friendly and welcoming. They were very helpful and went above and beyond to help us navigate a town when we didn't speak the language.
Melissa
Melissa, 1-night trip
Verified
8/10 Very good
Jul 15, 2025
Great location! Very clean.
Nothing fancy, but conveniently located and functional.
Soap dispenser built into shower. Tub too small for a bath, but not a problem for us.
High powered fan for hot days, no AC.
Mattress ok for a couple of nights.
Very friendly and helpful staff.
Karin
Karin, 1-night trip
Verified
10/10 Exceptional
Apr 11, 2025
Mine was a late checking around 10pm , hotel team made it so convenient for me , given clear instructions and when some thing is not working they able to give alternative immediatey , always answered my phone and great location with fine dining options at late hour as well , room is very neat and have all the required amenities - keep up the good work
Leela
Leela, 1-night trip
Verified
8/10 Very good
Sep 16, 2024
Ideal location
The location was perfect. Our room was clean and the bed was comfortable. The downside was that the ceiling fan and lights in our room did not work, and the bedding was too small for the bed. The top sheet and comforter were not wide enough to cover two people.
Verified traveler
4-night trip
Verified
8/10 Very good
May 18, 2024
Great location. Breakfast included which was just ok. The WiFi is free but the wifi can be a little slow. The walls are very thin and you can hear everything. The space is very small. No water given and the room was all little stuffy.
Natalia
Natalia, 2-night trip
Verified
6/10 Good
Sep 16, 2024
Location is excellent and the manager was great to accommodate our request to change our room. The setup in this hotel was odd and two rooms had a sharing bathroom which was next to our room. Every time they used the bathroom we could hear the flushing and bathroom door. The second night the manager changed our room to different floor and we had a good night sleep.
Mehnoosh
Mehnoosh, 2-night trip
Verified
4/10 Fair
Sep 12, 2023
Small room
Good location. A very small room. No view (a wall). No ac, but the fan was ok. Noice from the street on Saturday night. On Sunday morning at 8 and 10 worships in the church, you could hear it clearly into the room. No place other than expensive restaurants to buy snacks/food on a Sunday.
Verified traveler
1-night trip
Verified
8/10 Very good
Jun 8, 2024
Location is outstanding and is in the middle of the old town within 10walk from the train station and a block form Lake Lugano. The check-in staff were very friendly and very helpful whenever we had questions.
One thing that could be improved is to respond to customer issues. Our shower head fell and broke. We reported the issue and it wasn’t fixed for two days before we left. We basically used a hose for shower for a couple of days. I believe this is something simple that could be fixed relatively fast and it didn’t make sense it wasn’t fixed before we left.
I would stay here again for sure.