6/10 Bueno
27 nov. 2025
What I appreciated:
1. The room was clean, spotless, modern, A/C worked great, bed was comfortable, and shower was great pressure.
2. Guesthouse is literally 3 minutes walk from Taichung to Sun Moon Lake Bus stop, and 30 seconds walk from the Shuishe pier. Saves time.
3. Spacious, I booked a larger room as I wanted spaciousness and it was spacious.
4. Helpful to have air conditioning, mini fridge, bathtub, plenty of tea cups and teas, and water heater in room.
What I wish could be better:
1. I feel the customer service, guest experience, and management has a long way to go to be improved.
The staff have a very logistical culture (nothing wrong with that, it's still warm in their own way), but I was hoping for the usual super friendly Taiwanese warm hearted culture, and a community/staff that are joy and show a gratitude attitude, which honestly is very common in Taiwan.
The moment I entered, I was hoping for a warm hearted welcome and to support a local guest house. However, they didn't say anything about "welcome" and went straight to logistical mode to check-in and give safety warnings. This was my experience throughout my multi-day stay. They emphasized rules and safety from their first "welcome message", to check-in, to check-out.
I realized that this was their own logistical culture and way of caring for guests, it just was not for me.
I also didn't see any staff talking to each other, seems like no community which is a shame.
Please open the garden.
Jade
Jade, viaje de negocios de 2 noches
Opinión verificada de un huésped de Hoteles.com
