Initially we booked Grand Ion Delemen, and the hotel upgrade us to Grand Ion Majestic without early notification, after we reached Grand Ion Delemen with our luggage staff told us the system isnt have our booking record, and "maybe" been upgraded to GIM, and ask us go to GIM to check in, so we have to move our luggage and go to GIM to try our luck.
the construction is not completed at GIM, we can hear the construction sounds the whole day, drilling sounds is pertaining even until late night.
The sound prove system is poor, we can hear clearly the noise from the next door and from the corridor, especially when kids screaming and running around.
when we check out at front counter, we are on the queue, but some are actually cutting the queue, however, the front counter staff didn't advice them to queue up, instead they entertain those who cut the queue, and let those in queue wait longer.