I am extremely disappointed and heartbroken by this experience. I was in the middle of a desperate domestic violence situation and tried to show the manager on duty my active restraining order that had been violated. I needed to leave immediately for my safety. The room had already been paid for, but because I only had my father’s credit card with me (different from the one on the reservation), they refused to let me check in.
I pleaded with them, explaining the danger I was in, but they showed no compassion or understanding. The manager said the reservation would be refunded, but when I contacted Hotels.com, they said the hotel refused to issue it. I paid for a room I was never allowed to use, during a time when I truly needed a safe place.
This experience added more trauma to an already terrifying situation. I am devastated by the lack of empathy and support shown during a moment when I needed it most..