My overall experience had several unfortunate inconveniences that I believe could be improved to provide a better guest experience.
The check-in process was not as smooth as expected, especially since everything had to be handled through WhatsApp. Arriving very late made this process even more inconvenient.
Another unfortunate incident occurred when the window blinds fell while I was attempting to open them, striking my hand and causing discomfort throughout the day. Although someone came to address the situation, the windows were later covered with a white material that took away from the room's appearance. I would strongly recommend either redoing or removing this covering, as the beautiful view from the windows was truly the highlight of the room.
Additionally, the door-locking system and physical keys were not very user-friendly. This became an even bigger issue for the group I was traveling with. The locks to their room, located next to mine, were changed without them being aware of the update. Since we were in an area with limited cellphone reception, they did not receive the communication in time and ended up being locked out of their room. This was another unnecessary inconvenience that negatively affected our stay.
I would highly recommend implementing a more reliable and convenient access system, perhaps digital entry, along with a better communication process that does not depend entirely on WhatsApp or cellphone reception.