8/10 Muy bueno
29 sept. 2025
Fantastic hotel, but service needs improvements
We arrived late & received a message with our pin for our room. Easy check-in & we were greeted to a lovely room with a plunge pool & outdoor seating area.
Overall great things:
The cleaning staff were fantastic, they did a great job of keeping the place tidy & comfortable for us.
The pool area was clean. Nice sunbeds.
The breakfast was good.
We had no issues with the room at all - bed was comfortable & plenty of hot water. Only suggestion is a little more lighting, as the rooms are quite dark.
Improvements to suggest:
Check-out wasn't great. We had a late flight, we couldn't keep our room later & we were told hotel was fully booked, so we couldn't pay to use another room. (This wasn't true, website said there was a room available).
The "office" where to leave luggage isn't secure. Anyone can walk in. When asked where to store valuables, told we can leave them at reception but "no responsibility".
Felt the lack of information let the venue down. There are bean bags, sunbathing towels and a gym (with massage for a fee) if you wish to use these. The hotel should provide a list of the items they can provide to you. Otherwise we would have never known, if it weren't for others.
The garden areas should have sunbeds to enjoy our privacy there.
Lack of sunbeds in pool area, meant people woke up early to towel reserve & never use them. Maybe should be rules on this.
Hotel provided snack menu, but wouldn't serve half the food. So we had to walk into Afytos for lunch.
Kimberley
Kimberley, viaje de 7 noches
Opinión verificada de un huésped de Hoteles.com
