Hotels in Downtown Key West

"The photos are amazing but the property is much older and smaller than it looks. Check in was very rude and our 1 key did not unlock our door. They were going to bring a new key, but that never happened. Rooms are smaller, no coffee machines, no microwave, no ice for human consumption, parking is difficult for a midsize or larger vehicles. The breakfast was terrible. For the cost we paid plus double fees,, we could have stayed downtown for less."

"Great location, wonderful place to stay. Terrific staff."

"The hotel has 2 properties 6 blocks apart, one has front desk, the other doesn't. So, we had to walk for 6 blocks after checked in. Fortunately, it was not raining. I found out after I left the hotel that the front desk personnal did not give back my license. Usually, hotels return your ID even before giving you the room key. He did not. Not only that, they did not bother to inform me during the 2 day stay or during check out. I found out my license was missing only after I got on a cruise. Imagine if that was the only ID I had. I could have missed the cruise. Fortunately, I had my passport. After the cruise I went to the hotel to stay there for another 3 days (premade reservation) and asked for my license. He showed me like 50-60 licenses people left behind. I knew he wanted me to feel better, but exposed a pattern of wrong practice on their part. I wonder how many people lost their flight or cruise because they completely failed to do the common curtesy of informing you that they forgot to give back your ID? That is a huge neglegence of the staff. Other than that, hotel is clean and has a good location."

"Very nice place"

"We actually overlooked the parking lot. I didnt mind that at all. I couldn't hear people at the pool."

"Ideal location. Fun, friendly and knowledgeable staff. Nice breakfast included each morning. Quiet and relaxing place to stay "

"Close to everything"

"Excellent accommodations! Friendly staff, great breakfast and happy hour. Location was fantastic. Hope to return some day. "

"Was an act of god to get fresh towels and general housekeeping. When they did get around to housekeeping, it always seemed like an inconvenience. Key card wristbands generally stopped working each time we left the room. Became usual practice to go to front desk to get wristbands reactivated. Waiters/waitresses were rude. Every interaction always seemed like we were bothering them. Became uncomfortable to ask for anything to the point where we just went to Publix to get groceries/snacks instead of bothering the staff. My son asked for a smoothy or Shirley temple at the bar. He is 6. It became an issue because the pina colada mix or strawberry daiquiri mix is “Reserved for alcoholic drinks, not kids” And no, it wasn’t pre made with alcohol. One elevator worked. Plan on taking the steps like we did. Or set aside 15 minutes every trip up or down waiting on the elevator. ESPECIALLY when the staff is using the elevator. They made it very clearly known that they take precedence of the elevator over the GUESTS. Everything in our room clogged at least three times. Sink clogged, bathroom drain clogged, and toilet clogged multiple times. And no, we didn’t clog it. We actually showed up to the room with a clogged toilet and clogged sink. Will all of the issues stated above, the staff made ZERO EFFORT to make these issues right. Management wasn’t willing to meet at the front desk. Their idea of making things right, was refunding the $25 nightly resort fee for one night. "