Hotels in Knolls West

"Everything was clean and comfortable. Overall great experience!"

"Arrived, at check-in. No one around. Went in cafe and back to check in. Knocked on the window. Staff less than welcoming. Said he was having a bad night. Bed and shower great. Night light, which doesn't turn off kept me up. Next morning went down for free breakfast, (breakfast sandwich), and coffee, (no decaf). It was 2 minutes after 9. Refused to serve me due to 2 minutes late. Made decaf in the room. Creamers were curdled and some dried. Bought coffee. Brought fruit for trip which I put in the fridge. Fruit froze. No way to turn down temp of the fridge. Left for our day activities and returned. No housekeeping. Only towel replacement. Got up next day and got breakfast sandwich. It was dry and had clearly been setting in the warmer. Coffee almost gone and cold. Ice machine broken. Came back to room later, no housekeeping. Husband complained and lady said she would make a note for housekeeping. Had to ask for creamer, coffee cups, wash rags, etc. Got up the next day, sure we would have housekeeping. Got back in the evening. No housekeeping. Complained to front desk. Lady apologetic, said she would notify supervisor. No follow-up from said supervisor. Went to lobby to get supplies. Lady was defensive and implied I was acting upset. Brought supplies. Questioned why I didn't just call down instead. Ask for tissue and she said, "that wasn't on the list", but did supply. Packing to leave in AM. Fridge item frozen solid. Hole in can. Garbage never emptied by staff over 4 nights."

"This location was run down and smelled horrendous. The staff told us they were under construction. This was not made available to us when we booked. Choose this for buffet breakfast and pool. Neither was available! Very disappointed. "

"Really good"

"Staff was super friendly, breakfast was perfect. The shade for my window fell off when I tried to raise it the next day. It wasn't back on that night so I just draped it over the rod and it was fine"

"Great property! Perfect for tournament goers. Always clean and consistent. Close to everything "

"The kickback amenities are awesome"

"The location next to the convention center was ideal. The restaurant was great. We never got room service for three nights and the bed was too hard for my liking. "

"Always a top notch hotel with top notch service "