Hotels in Ebenezer

"Clean room. Brand new fitouts. 24hr room service. Perfect "

"Clean room "

"Great facilities"

"I had an absolutely terrible experience with this hotel. I booked and paid through Expedia, only to be unexpectedly assaulted with a demand for $100 in bond money upon arrival. When I questioned this charge, the old man and the female owner responded with extreme anger and hostility, as if I had committed a crime just for asking. Their behavior was not only rude but outright racist, discriminatory, and utterly unacceptable. The room was far below any standard — minimal facilities, uncomfortable, and utterly inadequate. The treatment I endured was nothing short of horrifying. I felt scared, humiliated, and entirely unwelcome throughout my entire stay. Despite my frustration, I kept quiet out of fear and sadness, but let me make this crystal clear: this is THE worst place I have ever stayed. Their blatant racism, disrespect, and complete lack of basic decency and professionalism are unforgivable. No one should have to endure such treatment, especially when paying for a service. I strongly advise everyone to avoid this place at all costs. I also read other reviews, and it’s clear they dismiss negative feedback, respond with hostility, and even accuse guests of lying instead of taking responsibility and working to improve. Their attitude towards customers is shameful. They may respond to my review too, but I hope everyone understands what kind of place this is — one that preys on vulnerable guests and treats them with contempt. Stay far away."

"Nice place very clear "

"From window, water dripped after a rain at night time….staff was not that responsive as well"

"If I could rate this hotel minus, I would do so. It is disgraceful that such a sub-par room is sold at all, much less for the price that is being charged. Staff were lovely and attempted to help, but no offer of an upgrade into a decent room. Carpets were beyond awful. It looked like someone had used the carpet as a toilet, and smelt that way too. Bathroom was beyond dated and grout was filthy. I will never, ever stay here again. Lift your game and provide a room that fits its description"

"Room are basic compared to the price. Breakfast is limited in variety. Very courteous and considerate staff! "

"We recently stayed at Nesuto Apartment Hotel Pennant Hills for 7 nights. While the apartment itself was spacious and the rooms were a good size for our stay, there were several issues that impacted our experience. Unfortunately, our room was not serviced at all during the week. Towels were never changed, and we had to call and request clean ones while the used towels remained on the bathroom floor for the entire stay. This was disappointing and not what we expected from a hotel stay. The windows were locked, which meant we had no access to fresh air or ventilation. Additionally, the dishwasher was dirty upon arrival. The buttons were visibly filthy and could have used a proper disinfectant clean to remove the built-up grime. On a positive note, although reception calls are directed through a call centre, the response to our requests was prompt once we made contact. Overall, the apartment was comfortable in terms of space, but improvements in housekeeping and cleanliness would significantly enhance the guest experience."