Western Province Hotels

"View and food "

"This is far from a 4* hotel. The property is VERY run down and so many things are broken. It needs urgent repairs but nobody seems to be bothered. Staff at check in were not bothered at all, take it or leave it attitude. The doorman/porter was the only nice person. Check-in was at 2pm I arrived at 5pm waited for a hour and my room was still not ready. After 2 hours still nothing but nobody was bothered, so I went elsewhere. Overall worst hotel I’ve ever stayed in "

"We found couple of cockroaches in the room. "

"The TV, internet and hot water did not work during my stay. I complained but it took so long for someone to come and try and fix. There was flies in the restaurant "

"Yes, I had an ocean view and balcony and the spa was lovely! Thanks to Lin who is amazing!"

"The hotel itself was of a great standard and I loved the rooftop views and the infinity pool. The staff were also very helpful. I was somewhat disappointed however by the room which didn't feel up to 5 star standard and seemed rather dated."

"Amazing location, good food, good staff, easy access "

"I tried to contact the hotel and Hotels.com to say we were stuck in transit and wouldn’t be able to stay in the hotel until we actually managed to get to Colombo….I asked if I could change the date, as these are unprecedented times….but no body got back to me."

"Excellent hotel with a friendly and helpful staff. Everything works as expected. Situated close to most things you’ll be looking for if you if you’re a tourist in Colombo. Convenient with the shopping centre below the hotel"