Municipality of Vaals Hotels

"The room was dirty, the hallways were dirty, the staff was not interested at all to provide a pleasant customer experience. A stunning example is that staff took the elevator before us to transport dirty dishes. The breakfast was extremely messy with empty coffee machines, broken juice machines, empty yoghurt, other products. We had to find our own cuttlery and the staff was generally completely overwhelmed. For nearly 500 euro’s per night the quality was far, far from what is to be expected at those prices. The spa looked good but it was so crowded we decided not to go. The gym is equiped very well but the machines were, surprise- dirty. Really a shame because the venue is fantastic, but clearly very poorly managed"

"A good welcome, clean room and good shower, as well as a comfortable bed and decent choice in the restaurant. The hotel is looking a little tired and dated, but is brilliant value."

"Good location next to the train station, and tram lines, good hotel staff were helpful would stay again "

"Very nice staff, location and comfortable. Unfortunately they would not give points when from an Expedia reservation. Not sure why, but this would make me choose a different route."

"Great location and facility"

"Good location, parking on street next to hotel, staff friendly and helpful"

"There was a brown insect crawling over my wife’s face ant it wake her up. Upon closer inspection there’s were black spots all over my side on the bed’s sheet. It was just disfigusting."

"Convenient location, friendly staff"

"Impressed by the kindness, professionalism and proactivity of all the staff! Great breakfast. Clean and big rooms. Very convenient and central location. My second stay here and not the last!"