"Avoid booking this hotel. They don’t follow Hotels.com policies, repeatedly pressure you to pay them directly, and may even refuse to check you in. The platform itself is becoming unreliable in managing and training these properties, overall, a terrible experience."
"A good value stay with an excellent breakfast.
Pool was great, deluxe 3 bedroom suite was spacious, if not a little tired looking.
Close by to all tourist spots and great views from the windows."
"From the point of our check in, the service & care provided was excellent. Misbah who was at the front desk promptly attended to us. He made us aware of the other options and facilities available. He was very helpful in arranging services from end to end going above and beyond. He is a credit to the Pullman hotel team .
We loved our stay and all services from executive lounge to food at Thai Rasa restaurant .
Also credit to Nisitha who was very attentive to us during our stay.
Great staff,...
"A great hotel with great facilities. The change rooms / amenities area was fabulous even down to provided blow dryers. Fantastic pool area, very well kept. We had a club room on level 7 with complimentary nibbles, soft drink, tea and coffee throughout the day and evening. The afternoon tea included three choices of hot food , and a variety of sandwiches. Complimentary happy hour also included three choices of hot food and assorted finger food. Great services from all staff encountered"
"My third stay at this hotel and did not fail my expectations. Check in is easy. Staff are very help and pleasant. Loved the breakfast and had great afternoon at the restaurant by the pool. The infinite pool is lovely."
"The manager was very helpful. He answered all our questions and made sure that we were comfortable. He arranged for a tuk tuk driver to tour us around Colombo to see the sights. The entire staff was very helpful & friendly. The wifi was very good."
"We arrived at midnight and we left mid day so just needed somewhere to lay out heads and get our bearings after a 24hr travel journey.
Thos place was perfectly located to discover Colombo, was very clean and spacious and the staff were very helpful
For a place to base yourself, fabulous"
"Lovely hotel in a great location! The staff were absolutely superb friendly, helpful, and welcoming. We really enjoyed our stay and would highly recommend it."
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
If you want to see a show while you're in town, try and grab some tickets at Elphinstone Theatre in Maradana. Why not take a stroll along the beaches and watch the sunset while you're here? If you enjoy the show and want to see another, Nelum Pokuna Mahinda Rajapaksa Theatre isn't far.
One of the best hotels that my family and I have stayed in. We have used a lot of different hotels throughout the world and Shangri La Colombo ranks one of the best we have stayed in. Even with all the difficulties SL is in now, the hotel staff saw to our comfort without any complaints. I salute the staff and management for their gracious hospitality. Thank you!
Dear ITC Management and Team, my stay at ITC Colombo was truly outstanding. From the moment I arrived, Devmi made check-in smooth and welcoming, and Pradeep handled my luggage efficiently and with great care. Devmi also walked me through the in-room iPad, which made things like lighting wonderfully simple. At checkout, Sheena was exceptional, warm and professional, and Devmi checked in about my plans, which I really appreciated. Having stayed at other five-star properties in Colombo, this...
We were disappointed that we were unable to stay more than one night! My partner and I misread our flight schedule and had to leave a night earlier than anticipated. The Cinnamon Red staff were wonderful and we were given a beautiful room fir our final night in Colombo. We paid extra for late check-out and it was worth it! We will definitely stay again if we're lucky enough to visit Sri Lanka again. Thank you
Friendly staff ... good location ... does not surprise me that this hotel has hosted kings and queens during the last 150 years. I got good service from Shayna at the restaurant there ... nice breakfast buffet.
this was a perfect boutique hotel. staff was helpful, room was very good and the restaurant had amazing food. there is only one issue that I had with the room - there were not enough sockets in the wall for a computer, phone, etc. the staff did bring an extra electrical strip but the connections were not tight enough and worked on and off. since there are only 10 rooms the staff gave a lot of personal attention
Our favorite hotel in Sri Lanka, and in the world now. We stayed twice during our stay in Sri Lanka, for a total of 4 nights. By the time we came back the second time, we felt as we were coming home. The staff are all beyond kind and genuine, from the managers and the front desk to the bellhops and servers, everyone had genuine smiles and conversation.
They didn't know this, but I had a close family member die while I was overseas staying with them. Their kindness, over-the-top service, and...
Magical hotel in the best area of Sri Lanka. Unlike other high end hotels, you really feel like part of the Cinnamon community here. I had wonderful days just staying in the hotel and getting work done in the magnificent lobby while drinking coffee and eating delicious pastries . The restaurants are all top notch and the service was amazing. Looking forward to another stay soon . It's like a hub for the Sri Lankan cultural elite. The decor also stands apart from other five star hotels - truly...
Hotel is a former 100-year old mansion that has been beautifully and sensitively transformed into a boutique hotel. Each of the 8 rooms is individually decorated with the upstairs rooms being especially spacious. Room decor is reflective of the colonial era (teak canopy beds, secretaries, decorative antiques) with fully modern amenities (lovely bathroom, A/C, satellite TV). We had dinner and breakfast at the property. Both were delicious with spice levels matching guest preference. While...
There are multiple activities within walking distance - casino, spa, bar, pool. sea, restaurant, shopping mall, etc. The hotel is self contained and enjoyable by family members of different ages. It is affordable compared to other hotels in Colombo. It is new and well maintained. Staff speak English, friendly, and helpful.
