Hotels in Fenton

"Overall bad experience. Arrived for weekend stay on Friday at 330pm. Got in room and turned AC down low to get room cold. Put some perishables away in fridge for later. Then, left for evening plans and returned around midnight. Upon return room temp was 76 degrees, the AC had been turned off. Room finally cooled down enough to sleep around 2 am but then AC turned off repeatedly throughout the night causing the room to be super uncomfortable and sleep impossible. Morning came and we went to fridge to enjoy items we had in it to find the fridge was not working and all the items had spoiled. Later in the day we returned to the hotel to go use the pool and relax. There were no pool towels so I went to front desk to request some. I was told there were none clean and there were no additional towels for our room either so we were unable to use the pool. We ventured out again, ensuring the AC was turned on before leaving. We again returned around 9pm and once again found our AC off and the room was 75 this time. I returned to the desk and was handed instructions to reset the AC system and told the AC runs on motion sensors and turns off after 30 minutes of inactivity. The staff were not friendly or helpful with this situation. Essentially telling us that our complaint was not a concern to them and to get over being uncomfortable and unable to sleep. "

"An event was occurring in the ballroom right above our room. It was after 9 pm and the room was bouncing and creaking with the dancing and hopping up and down, enough to feel like motion sickness. We requested to be moved and the staff person said they were fully booked, and was rude about the situation. I checked the website and discovered the staff lied and several rooms were available that night. We were moved to another room where the toilet was broken and the shower head didn’t work. "

"I like this hotel but the air was out in the entire hotel my entire stay. A funny old folks home smell to it but overall it’s cool."

"We have stayed at Drury Inns many times and different locations and this one was by far the very best! Friendliest staff ever!"

"I arrived at hotel and met reception staff for check in. Drama starts!! I was told that since you booked through 3rd party such as expedia, you could not be,checked in. The reason being the price gave by expedia to me is what expedia trying to pay to hotelm Hotel doesnot agree with that rate. I was asked to call expedia customer service and solve the issue with them as if i negotiated rate between hotel and expedia. I was waiting in lobby and calling expedia. I was on call with expedia for 3 hours. I was not allowed to check in until i Pay the difference between what expedia paid vs theor e,pected rate. Finally, i paid difference and then allowed to check in after 3 hours. I was also told that i will not get recepit of what i paid. This is worst experience at this hotel. Room was clean and parking was,safe. After 2 days of stay, i tried to get receipt in the morning,from manager. She was kind to give the,same. I should not have to go through issues between hotel and expedia for 3 hours. This is unfair. Please think about it and decide best action."

"Loved staying here! Clean room, working thermostat, and great amenities. + Breakfast was delicious!! Definitely will be coming back here again"

"The staff was great."

"Well I’m not a complainer, but we thought the casino was not the cleanest, empty beer cans full ashtrays and not sure when the last time a machine was wiped off. We went to the sports bar for a quick dinner and a couple of drinks the waitress was ok but they can’t answer a question. Never got the drink that I ordered, finally told them to forget it. Anyway make sure you have your hand sanitizer if you plan on spending time in the casino! "

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