Hotels in Franklin

"The hotel is an old building (probably early 1900's?) that has been re-tooled to work with today's more modern needs. Having said that, I don't think it hit its intended goal. Expedia notes this as a 3.5 stars - I believe that represents the hotel amenity level. In reality, it is a 2 star hotel at best. The rooms are spare, lighting is dim, bathrooms are tiny, towels are threadbare and not enough of them. The bed was comfortable, but there was not really a bedside table that worked (it was a small table, about 12"x12", no shelf). There was an outlet nearby the bed for charging. One of the two chairs in the seating area looked like it needed repair, the staff was friendly, but not overly helpful, with no phones in the rooms and spotty wi-fi at best. The TV didn't connect well to any of the entertainment apps provided. Lastly, we stayed for 3 nights and end of day 2, I had to ask about housekeeping services, as our room hadn't been attended to. The front desk staff apologized that they "missed" servicing our room and the the cleaning staff had left for the day. He brought up some clean towels. Overall, I was so underwhelmed by the hotel that I considered moving to another one."

"Room was nice and customer service was great. The proximity to the train was good - about 8 min walk. The breakfast was not worth it - many hotels offer free breakfast of the same quality. Overall, a nice stay."

"Room was clean and comfortable"

"The staff was helpful and the room clean, the water in the shower hot with good water pressure, the towels were plentiful and and the maid service efficient, its just a tired building with worn fixtures outside the immediate entrance area. But for a visit to Provendence it is located in a very good area of town."

"$20.00 basic buffet was way overpriced"

"The staff is always super friendly. The hotel is very clean. We love the convenience of this hotel being connected to the convention center but also the mall."

"Fire alarm at 545 am. Bathtub was clogged. Nice people at the front desk."

"My toilet seat was broken, and it scratched my behind when I asked for some type discount due to this issue, they said they will contact me and never did."

"Decent hotel although check in staff could have been more welcoming, we come from Northern Ireland so it’s pretty obvious we’re not local when we speak, so why push for a local address when it’s obvious we’re travelling. Good point is there is a sports bar across the parking lot that is amazing, well worth a trip in its own lol Rooms were spacious and clean although refurbishing was going on in the same corridor, I would have though they could’ve co rained the floor they were painting."