Hotels in Guelph

"Hallways had not been vacuumed, with bits of paper and old popcorn strewn in several places. Room had not been swept, paper and popcorn on the floor. Bathtub drain was broken and the sink drain is partially clogged and drains very slowly."

"All great "

"Good breakfast variety "

"Everything was excellent! The staff were so lovely and helpful. Always available and so good with the kids. "

"The room was very clean!"

"What I did not like was Staybridge charged me $11.76 more than Expedia quoted. When I called Staybridge to inquire, they told me to contact Expedia who in turn said they needed to contact Staybridge. I also needed to send a photo of the charge on my credit card. Expedia then responded with an email that Staybridge had charged the correct amount. Two hours later I received an email again from Expedia that Staybridge had processed a refund on my credit card. When I checked my card, there was no refund. I again emailed Expedia who responded that the refund can take 7-10 business days. So now I wait for a refund. This has taken a lot of my time and I would have expected some form of additional compensation for all the trouble I went through but none was offered. Normally, Expedia has always offered great service, but this was disappointing. I am not sure who was responsible for this mistake, Staybridge or Expedia. The hotel was very nice, the staff were friendly, with the exception of stains on the arms of the couch, the room was clean and the breakfast was great."

"Excellent staff at the front desk and the cafe..very impressed!"

"It was a nice hotel but my only complaint was the breakfast area was not keep clean and the elevator needed a good cleaning on the walls and floor. "

"I would not recommend this hotel at all. The beds were so hard we could not sleep. It felt like we were laying on rocks. Then there is a $200 deposit they hold which is almost the same price as the room. You don’t get that back for about five days. All in all not impressed"