Does Club Vista Serena offer free cancellation for a full refund?

Yes, Club Vista Serena does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Club Vista Serena?

Yes, there's an outdoor pool and a children's pool. Guests have pool access from 10:00 AM to 6 PM.

Is parking offered on site at Club Vista Serena?

No, unfortunately, but there's free parking nearby.

Is airport shuttle service offered by Club Vista Serena?

Yes, an airport shuttle is available. The charge is EUR 55 per vehicle one-way.

What are the check-in and check-out times at Club Vista Serena?

Check-in start time: 2 PM; Check-in end time: anytime. Check-out time is 11:00 AM. Late check-out is available for a charge of EUR 39 (subject to availability). Express check-in and check-out are available.

What is there to do at Club Vista Serena and nearby?

Have fun with activities like cycling, boat tours, and fishing, and practice your swing at the nearby golf course. Additional recreation onsite includes helicopter/airplane tours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a garden and access to a nearby health club.

Are there restaurants at or near Club Vista Serena?

Yes, Bar Restaurante Vista S. offers Mediterranean cuisine.

Does Club Vista Serena have self-catered rooms fitted with kitchens or kitchenettes?

Yes, a kitchen is available in every room, and also includes a coffee maker, a toaster, and cookware.

Does Club Vista Serena have any outdoor private spaces?

Yes, every room features a furnished balcony.

What's the area around Club Vista Serena like?

Club Vista Serena is located on the boardwalk/promenade in Maspalomas, a short 9-minute walk from Holiday World Maspalomas.

Club Vista Serena, San Bartolomé de Tirajana: Hotel Reviews, Rooms & Prices

8/10 Very good

Feb 26, 2025

Family of 4 with 2 young kids, we had a good time, the place is safe and enclosed,staff kind and understanding. Would definitely go back

Giacomo, 8-night trip

10/10 Exceptional

Jun 8, 2025

This was our third stay at Club Vista Serena and we couldn't recommend this hotel enough- the apartments are so spacious and clean and amazingly comfortable, they have everything you need and the air con is one of the strongest we've had in any holiday abroad! The TV is big and very modern and links to your phone and netflix, and the kitchen is well equipped for full self catering requirements with a massive fridge and a decent size freezer too! The staff are super friendly and helpful, the restaurant on site is also very reasonably priced with nice cocktails too!

Jennifer, 7-night trip

10/10 Exceptional

Jan 14, 2025

Very nice

Good experience. There was a mistake with my booking but the staff were very kind and understanding. Paula and colleagues at the bar were also so kind, welcoming and professional.

Tochukwu, 5-night trip

10/10 Exceptional

Dec 9, 2024

December 2024

Beautiful place to stay in pleasant surroundings. Jumbo only 20 minute walk. Main beach 40 minutes walk. Buses and taxis for all other journeys nearby.

Paul, 5-night trip

10/10 Exceptional

Oct 8, 2024

Very nice small resort. Cute 80s furnished. Immaculately clean. Super for Families and couples who want a quiet relaxing time.Less so if you want to dive into the night.

Thorsten, 3-night trip

6/10 Good

Nov 18, 2025

The day before my arrival, I received a WhatsApp message asking for payment, along with a separate link—even though I had booked with the option to pay at the hotel. I was then told this wasn’t what they had agreed with Hotels.com, so I had to send them a screenshot of my booking. I would have been happy to pay in advance through Hotels.com if that had been required, but receiving a random payment link by text made me worry about potential scams. On top of that, the reception closes at 4 p.m. There were several confused couples in the evening who hadn’t received check-in instructions and didn’t know how to get in. It can be frustrating to arrive with no one to greet you and no clear way to check in. The food at the bar/restaurant is dreadful. It looks like everything is cooked in one pan and tastes of old grease. The staff also seemed unsure of their own menu at times, which didn’t help. The rooms themselves are nice and spacious. Cleaning is acceptable, though they don’t collect used glasses from the rooms—so if you bring a drink back, you’ll need to return the glass to the bar the next day. The AC is only in the bedroom, so you need to let it run for a while to cool the whole apartment. Another concern is that the rooms do not have smoke detectors, which are required in guest accommodations. This worried me, as if something happened in a nearby apartment, I might not know until it was too late. Overall, it was a good stay if you’re looking for a very quiet place.

Waldemar, 7-night trip

8/10 Very good

Aug 18, 2024

Had a very enjoyable 2 weeks here. There were 12 of us and we all enjoyed it. The pool was lovely and the Venice pool bar and restaurant was very good too. There was a problem with the cleaning in our second week which was a shame but all in all we had a great time here

EMMA, 14-night trip

8/10 Very good

Jan 13, 2024

Comfortable and quiet

Tanja, 7-night trip

8/10 Very good

Dec 24, 2024

Great value and nice clean apartment. Pool was nice, but too cold to swim in during December. The Pool Restaurant had good food at a decent price. Shower gel and shampoo is missing in the room! This should always be included and doesn't cost the hotel/resort much if they buy it in bulk.

Andrew, 3-night trip

10/10 Exceptional

Dec 4, 2023

First class service

I had a fantastic stay at Club Vista. The service was unbelievable and I had a wide choice of entrees and main courses being a half board stay. The staff went out of their way to make my stay really memorable.

Lloyd, 8-night trip

8/10 Very good

Dec 13, 2024

I had a pleasant stay overall. The staff were incredibly kind and respectful, making me feel welcome throughout my visit. The place itself is quiet and relaxing, which I appreciated. However, I did notice ants in my room the day before I was leaving. While I didn’t report it, I trust the staff would have addressed the issue promptly if I had. Aside from that, it’s a very nice place with a wonderful team. I’d recommend it for the atmosphere and hospitality!

Athaliah elizsa mae Felizarta, 4-night trip

8/10 Very good

Dec 29, 2023

Nice, small cozy place

Nice place. Small cozy and in a quiet area a bit from the city. However there was a Big Road in the backyard. However needs some renovation In some places. Tiles which were cracked etc. The pool restaurants serves nice food at reasonable prices.

Lisa, 7-night trip

10/10 Exceptional

Sep 15, 2024

Catalina greeted me on arrival, very genuine, warm and friendly welcome. Apartment great, bottle of water in fridge. Aircon in bedroom. Apartments are not the most modern and a little tired but very clean and has everything you need and a great sized private balcony.

Kathleen, 1-night trip

8/10 Very good

Dec 26, 2024

Great place. Go for it.

For a 3 star hotel, they should have gotten my 5 star review! But the end at 4, simply because the apartments need some renovation soon. Don’t get me wrong, the place is more than worth it. Its cosy. Staff is super friendly and helpful. Food at the hotel is ok. Outside areas are pretty and well maintained. Pool is clean and maintained. Everyone is smiling and in a great mood. Placed really good. Lots of parking if you have a rental car with you. Apartment are great size. Would I go again? Yes. Sure I would.

Hans Jacob, 7-night trip

6/10 Good

Apr 1, 2023

Bad attitude

Food was awful bad service had to keep asking for everything with only an attitude in reply. Only interested in bigger parties of English as this was bettter tips I suppose. Food was like microwave garbage

David, 4-night trip

4/10 Fair

Sep 16, 2022

Very much in need of some TLC, our room was quite dirty and basic. Location is very far from any beach and will require constant buses and taxis unless you want to stay in the hotel all holiday. Hotel has potential but is lacking that attention to detail. Facilities are a little poor as there was no working wifi when we stayed which meant using a lot of mobile data, our rooms Wi-Fi was broken for the entirety of our stay. TV so tiny it is laughable. On a positive the bed was very comfy and on site food was very nice

Ross, 4-night trip

8/10 Very good

May 25, 2022

Location of this property isn't central, but it has its own advantages, like quite environment. To get to the center in Playa de Ingles it would take about 30 minutes walk. But you can take a taxi any time. My apartment was located in front of the pool bar which probably is not the best place if you want to sleep longer on mornings as it gets quite loud (or just shut the window). My apartment had nice living room with kitchen corner and full size fridge with freezer. It was all stuff available for cooking if you want to. Bathroom was average from size, but nice and clean. And with a window. :-) Bedroom with large wardrobe and bed was comfortable. Air conditioner was available. In the living room there was a small LCD TV available which nowadays is too small, especially igf you are there during the Eurovision time. I really appreciated kindness and help of this property staff. Especially lady in reception was professional and very helpful. On the last days of my stay there were some reconstruction works going on which make some unpleasant noise. But property at least softened this uncomfortable situation with a bottle of champagne.

Dzintars, 11-night trip

8/10 Very good

May 18, 2024

This was a nice enough stay but there were a few issues that raised my eyebrow a little. Staff are friendly around everywhere of the apartments. When I have raised issues they have been quick to sort it out. They always asked if I needed anything as I often didn;t get room cleaned and they were aware. Rooms are nice, bed comfy, and bathroom very good everything you need. they have food but it is limited but what I prdered was nice. maintenance wasn't all that good in my room, handles needed tightening and mirror in bathroom felt it needed fixing, but not end of the world. Problem with reception it closes at 4 and therefore asking questions or getting help is a problem. if you are leaving after you must get your luggage before 4, you can't get a shower after 4 as it is located downstairs below reception. it's not ideal for those who are flying late. Checkout is too early. I stayed 10 days and asked for late checkout and was told it was 39e. I was only looking for 1/2 hour or more and would pay a small fee - but wasn't paying 39e. It left a sour taste in my mouth after a 10 days booking. The only channel for UK is BBC News and the channel itself is about American! It's in a quiet area and not many people around the pool - the pool is nice though and well maintained. It's near Holidayworld but a very good walk to Yumbo. I would stay here again, but they really do need to fix issues on late checkout or make check out later. I wouldn't stay here if my flight was late

Aaron, 10-night trip

10/10 Exceptional

Jun 27, 2025

Parkmöglichkeiten waren super. Selbst als es ein riesen Sportfest in der nähe gab konnte man noch einen Parkplatz finden. Etwas von Nachteil war die höhrbare Hauptstraße hinter der Anlage. Aber bei geschlossenen Fenstern hört man sie nicht. Wegen des Sportfestes waren auch gegen ende sehr viele Familien mit Kindern im Hotel. Ruhig und entspannt am Pool liegen war dadurch dann eher weniger möglich. Trotzdem Preis/Leistung war in unserem Fall jedenfalls mehr als top und wir würden bestimmt wieder kommen.

Nicklas, 12-night trip

10/10 Exceptional

Feb 18, 2025

Sehr liebes und hilfsbereites Personal. Auch wenn die Apartments in die Jahre gekommen sind, ist es sehr sauber. Die Reinigung kam jeden Tag !!! Komme gerne wieder! Vielen Dank für alles!

Patrick, 8-night trip

6/10 Good

Jan 2, 2025

Helt okej

Helt okej hotell med mest barnfamiljer och äldre. Något slitet, hårda sängar och väldigt ljudhört. Poolen är inte uppvärmd. Eget hushåll men det finns litet poolbar där man kan handla hamburgare, pizza osv. Nära till aktiviteter för barn. Trevlig och hjälpsam personal. Gratis parkering.

Sirpa, 11-night trip

10/10 Exceptional

Nov 11, 2024

Propreté, amabilité du personnel, calme.

Laurent, 15-night trip

10/10 Exceptional

Oct 22, 2024

Nous avons passé un excellent séjour du vendredi 27/09/24 au vendredi 18/10/24 dans cet établissement. Le Club Vista Serena a parfaitement répondu à nos attentes et nous avons apprécié notre logement, aussi bien pour sa situation que pour sa conception et son confort. Le personnel est compétant, très aimable, à l'écoute des clients et poli avec les résidents. Nous ne reviendrons pas dans votre établissement l'année prochaine, car nous aimons toutes les iles Canaries et pensons retourner à Tenerife l'année prochaine en 2025, mais pourquoi pas revenir à la Grande Canarie en 2026 ou 2027 et dans cet établissement que nous avons apprécié.

Patrice, 21-night trip

6/10 Good

Oct 10, 2024

Ancien mais tres bien entretenu

Hôtel ancien mais bien entretenu confortable avec kitchenette, literie tres confort et vrai smartTV. Jardin minimaliste mais super bien entretenu. Piscine et transats tres propres. Évitez la pension, restaurant cher et portions minis pour des randonneurs. Serveuse aimable a condition de payer une belle addition. En clair, evitez il y a pléthore de restaurants aux alentours.

Christophe, 14-night trip

10/10 Exceptional

Oct 4, 2024

Una experiencia muy grata , muy tranquilo y el personal muy amable y servicial

veronica, 7-night trip

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