i was so excited to stay here for the first time! i booked two rooms over a month in advance for my birthday. but i never got the chance. when we arrived, the agent at the front desk refused to check us in, look at our reservation number, or speak with us any further than directing us to take a seat and wait for the manager. he claimed that our reservation had been canceled. that was not true but for some reason, he insisted and when the manager finally appeared, he was also extremely rude and insisted i needed to "take it up with hotels.com" he would not hear anything i had to say. this hotel basically made an error, blamed it on me and then continued to dig their heels in. many hours later after i had already booked rooms at a different hotel and tried to decompress so as not to spend my entire vacation fuming about being treated so cruelly for no reason, the manager called me and apologized and acknowledged that the hotel had made an error. too little too late.