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Hotel Carolina Bacalar

4.0 star property
Beachfront hotel with outdoor pool, near Lake Bacalar

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Escape to Hotel Carolina Bacalar, where relaxation meets indulgence. Enjoy a daily manager's reception on the picturesque terrace or garden, indulge in spa services like deep-tissue massages, and savor meals at Restaurante. Connect with free in-room WiFi and unwind by the outdoor pool or children's pool with sun loungers. The helpful staff has left a lasting impression on previous guests.
VIP Access

Reviews

9.4 out of 10, Loved by guests
Top-rated by travelers

Popular amenities

  • Spa
  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Children's pool
  • Spa services
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Front-desk safe

Feel at home (6)

  • Children stay free
  • Children's pool
  • Rollaway/extra beds
  • Private bathroom
  • Television
  • Garden
The current price is $147
$181 total
includes taxes & fees
May 21 - May 22

Why we love this property

Delicious dining options
This hotel serves English breakfast to kickstart the day. A welcoming restaurant and stylish bar complete the culinary experience for hungry travelers.
Serene spa setting
Deep-tissue, sports, and Swedish massages provide ultimate relaxation at this hotel. Lush gardens create a tranquil backdrop for spa services.

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Room, Lagoon View

Deluxe Room, Lagoon View | In-room safe, iron/ironing board, rollaway beds, free WiFi

Deluxe Room, Lagoon View

10.0 out of 10
Exceptional
(7 reviews)
  • Lake view
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Double Room, Garden View

Standard Double Room, Garden View | Bathroom | Shower, free toiletries, towels

Standard Double Room, Garden View

9.2 out of 10
Wonderful
(21 reviews)
  • Garden view
  • 12 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, Garden View

Standard Room, Garden View | In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, Garden View

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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includes taxes & fees
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About the neighborhood

Map
Boulevard Costera de Bacalar Sur # 625, Bacalar, QROO, 77930

What's nearby

  • Municipal Spa of Bacalar - 18 min walk - 1.5 km
  • Fort of San Felipe - 4 min drive - 1.8 km
  • Cenote Cocalitos - 5 min drive - 4.0 km
  • Zócalo - 5 min drive - 2.2 km
  • Laguna Bacalar Ecological Park - 6 min drive - 2.5 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 37 min drive
  • Corozal (CZH) - 55 min drive

Restaurants

  • ‪Albahaca - ‬7 min walk
  • ‪Mr. Taco - ‬20 min walk
  • ‪Navieros Bacalar - ‬15 min walk
  • ‪gelato artesanal - ‬17 min walk
  • ‪La Bendición Dios - ‬16 min walk

About this property

Hotel Carolina Bacalar

Hotel Carolina Bacalar puts you just a 5-minute drive from Laguna Bacalar Ecological Park and Lake Bacalar. Guests indulge in deep-tissue massages, then grab a bite to eat at the restaurant. An outdoor pool, a bar/lounge, and a children's pool are other highlights. Fellow travelers love the helpful staff.

At a glance

DONE

Hotel size

    • 16 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age: 21
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Children

    • One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Onsite parking limited
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • English breakfast (surcharge) each morning 8:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Free daily reception
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's pool

What to do

  • On a private beach
  • Kayaking nearby

Services

  • 24-hour front desk
  • Concierge services
  • Luggage storage
  • Pool loungers

Facilities

  • 4 buildings/towers
  • Built in 2018
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • An outdoor pool
  • Spa services
  • Traditional architecture

Accessibility

  • Visual fire alarm

Room amenities

Be entertained

  • 40-inch Smart TV

Home comfort

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board (on request)

Sleep well

  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, sports massages, and Swedish massages.

Dining

Onsite venue - family restaurant. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • English breakfast is offered for an extra charge of approximately MXN 300 for adults and MXN 300 for children

Children & extra beds

  • Rollaway beds are available for MXN 450.0 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 10:00 AM
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a first aid kit, and window guards on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Hotel Carolina Bacalar
Carolina Bacalar
Hotel Carolina
Hotel Carolina Bacalar Hotel
Hotel Carolina Bacalar Bacalar
Hotel Carolina Bacalar Hotel Bacalar

Frequently asked questions

Does Hotel Carolina Bacalar offer free cancellation for a full refund?

Yes, Hotel Carolina Bacalar does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Carolina Bacalar?

Yes, there's an outdoor pool and a children's pool. Guests have pool access from 7:00 AM to 10:00 AM.

Are pets allowed at Hotel Carolina Bacalar?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Hotel Carolina Bacalar?

Yes, there's free self parking. Parking spots may be limited.

What are the check-in and check-out times at Hotel Carolina Bacalar?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-out is available.

What is there to do at Hotel Carolina Bacalar and nearby?

Have fun with nearby activities like kayaking and sailing. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a private beach and spa services. Hotel Carolina Bacalar also has a garden.

Are there restaurants at or near Hotel Carolina Bacalar?

Yes, there's an onsite restaurant.

What's the area around Hotel Carolina Bacalar like?

Hotel Carolina Bacalar is a short 18-minute walk from Cenote Esmeralda and 19 minutes' walk from Fort of San Felipe.

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Reviews

Hotel Carolina Bacalar Reviews

9.4

Exceptional

9.6

Cleanliness

9.4

Location

9.4

Staff & service

9.4

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was consistently described as good, delicious, and stunning. (6 reviews)
  • The pool and lagoon waters were warm and enjoyable for kids, with kayaks and SUPs available for added fun. (3 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Room
Service staff
Breakfast
Kayaking
Lagoons
Lobby
Food
Refrigerator
View

Reviews

Verified

10/10 Exceptional

Great location, friendly staff, good food
Adam, 2-night trip
Verified

10/10 Exceptional

Beautiful property and great location. Breakfast was delicious and staff was attentive and courteous. We also had dinner at the property and it was delicious. 25 minutes from downtown next to all activities.
Wendy, 3-night trip
Verified

10/10 Exceptional

From check in to check out, every detail is executed well. An amazing small hotel that includes kayaks and paddle boards. The pier was under construction, which was unfortunate timing for us. Our room, however, enabled us to watch the sunrise from the bed. A magical stay.
Amara, 2-night trip
Verified

10/10 Exceptional

This is a beautiful place. The staff is helpful and friendly. The rooms are beautiful- it’s just a gorgeous place. We took a kayak out into the lagoon and visited a cenote and then had a swim. The food in the restaurant is delicious. It was a very short stay but we will definitely be back. Absolutely loved it.
Margaret, 1-night trip
Verified

10/10 Exceptional

Hotel Carolina truly exceeded our expectations. From the moment we arrived, the entire staff—from the front desk to housekeeping and the restaurant team—was welcoming, attentive, and always ready to help, including organizing our taxi with ease. The property itself is beautiful, with an incredible lagoon view that made our stay even more special. The rooms were spotless, comfortable, and very well maintained. We especially loved the complimentary use of kayaks and paddleboards, which allowed us to fully enjoy the peaceful lagoon. The location is also ideal: about a 20-minute walk to town and roughly 40 minutes from the airport, offering the perfect balance between convenience and tranquility. Overall, this hotel delivered more than we expected, and we would absolutely stay here again. We’re already looking forward to coming back!
ANNALIZA, 3-night trip
Verified

10/10 Exceptional

Lovely location, excellent staff and facilities. We really enjoyed our stay!
Verified

10/10 Exceptional

Fantastic location, friendly and helpful staff
Marc, 2-night trip
Verified

10/10 Exceptional

Very clean property a couple steps away to the lagoon and a friendly staff made our stay enjoyable
ERIC, 2-night trip
Verified

10/10 Exceptional

My family and i absolutely loved this property. Such a dream vacation, comfortable stay, and very relaxing 🙌
Johanna, 2-night trip
Verified

8/10 Very good

The staff were amazing! The view and the food by the bar/palapa was spectacular. The room was very clean, I personally found the bed mattress a bit hard but otherwise the room was perfect. Location was perfectly away from hustle and bustle of town but close enough drive to access all the fun bars and restaurants.
Noriko, 2-night trip
Verified

10/10 Exceptional

I fell so confortable I. The middle of nature this hotel is beautiful and only 2 story boundings
Manuel, 6-night trip
Verified

10/10 Exceptional

Great place and staff

Pretty property, great friendly staff, beautiful setting on the lagoon and close enough to town to walk in
Nicholas, 2-night trip
Verified

4/10 Fair

I would not recommend this place. It is expensive and their internit does not work, the AC wasn’t working. They sent a really nice guy to try to fix it until 9:00pm. Has to move the bed because the AC was dripping pretty bad. Not worth for the value!!! Only one breakfast option. All they said was… SORRY.
Maria Renee, 2-night trip
Verified

10/10 Exceptional

Great place, has it all.

Everything you need in one place. Clean rooms, great service. Bar staff was amazing (moises). They just need better wifi but then maybe it was a blessing to not be connected.
Luz Rachel, 4-night trip
Verified

10/10 Exceptional

Really pleasant hotel on a prime location on the lake with kayaks and paddle boards available to guests which is key. Staff are also very pleasant and helpful.
Lina, 4-night trip
Verified

10/10 Exceptional

Very nice place to stay. Great customer service.
Karla, 2-night trip
Verified

10/10 Exceptional

The staff was excellent, they suggested some great places to dine and affordable options of day activities. They came right to our hotel dock for a day excursion on the lake.
Yadira, 4-night trip
Verified

8/10 Very good

The hotel was lovely very quiet and relaxing with a great access to the lagoon. Breakfast was very good and lunch/dinner menu was just ok, nothing too exciting so who mostly went in town for dinners. The hotel located beast the city center with lots of restaurants options. Rooms were comfy but sheets need to be replaced as seems quite old and used.
Liraz, 4-night trip
Verified

10/10 Exceptional

Loved

Loved it! rooms are comfortable, AC units we never ran out of hot water. Staff was great.
5-night trip
Verified

10/10 Exceptional

Nature wonderland
Marius, 1-night trip
Verified

10/10 Exceptional

Property manager and his staff are the best. Friendly and accommodating.
Camilo, 3-night trip
Verified

10/10 Exceptional

Well thought of and put together. It had all the conveniences of a bungalow with a view.
Curtis, 4-night trip
Verified

10/10 Exceptional

Getaway

Spent 3 nights here to experience the area. Room very comfortable different pillows would be good. Chairs on deck not comfortable. Breakfast and dinner were good. Service slow at times but staff always smiling and friendly.
lynn, 3-night trip
Verified

10/10 Exceptional

From the moment we walked in we felt the calmness and beauty of Hotel Carolina. We felt so welcomed. I spent HOURS researching the best hotel in Bacalar, and this was absolutely perfect! Beautiful rooms and grounds. My young boys (6 and 8) loved the pool and the warm lagoon waters. Breakfast was stunning sitting on the deck. We enjoyed sitting in the sun looking over the waters on the pier/beach chairs, and the swings in the water make for perfect pictures. Kayaks were available for adventures (close to a cenote for exploring!). We would love to stay again.
Catherine, 1-night trip
Verified

10/10 Exceptional

Hotel Carolina ..... Wish we didn't have to leave. If you're looking for accommodations close central and on the water this is your place ! A boutique style resort with amazing staff! From the moment we stepped onto the grounds you could tell the staff enjoyed their jobs and took great pride in what the hotel has to offer their guests. The staffs attention to detail ensuring customers needs were met was truly appreciated! Shout out to Juan !! There is an onsite bar and restaurant with very reasonable prices! Don't forget to make use of the complimentary kayaks and paddle boards that are available for their guests. When we return to Bacalar, Carolina will be at the top of our list to say at.
Lawrence, 3-night trip