I've stayed at this hotel several times before and have usually had a great experience, but unfortunately, this visit was a bit of a letdown. The biggest issue was the bed—it felt like it hadn't been rotated in years. The foot of the bed was noticeably higher than the head, making it feel like I was sleeping downhill. On top of that, the pillows were flat and uncomfortable, which made it tough to get a good night's sleep.
That said, the staff was as friendly and welcoming as always, and the hotel itself was clean and well-maintained. I really appreciate the consistency in those areas.
Overall, I’d rate this stay a 6 out of 10. I’m hoping this was just a one-off experience, because I’ve had much better stays here in the past. A little attention to the room comfort—especially the bed—would make a big difference.