Staff were very friendly and eager to help! We stayed for 5 days and we're very satisfied eith our choice. The rooms were spacious, clean and well stocked. Our rooms were equipped with a hair dryer, microwave, mini fridge, coffee maker (and everything to make a couple cups) and an iron. The bathroom was clean, stocked with fluffy white hotel towels and shower products. The balcony overlooking the koi pond was a nice treat! The pool and hot tub were clean and the kids used them everyday of our visit. Breakfast was a standard buffet with scrambled eggs, sausage, hime fries and pancakes along with cereal, toast, oatmeal and butter/milk/etc. Was disappointed that the restaurant and courtyard bar were closed for renovations, but look forward to checking them out in the future. The hotel location was great with gas and convenience store right next door with attached pizza shop, m&m express prepared foods, water refill, and more. Grocery, restaurants, movie theatre, botanical garden, walking paths are all within a ten minute drive of the hotel. Will definitely stay here again when we travel!