Booked through Hotels.com. I had read the place was pet friendly after I booked and brought my 5 lb dog. The receptionist who received us at 10:30 PM was extremely rude to start. We walked up to the front desk after a gentlemen she was serving walked out the front door. As we approached, she stopped us saying sharply "excuse me, I'm not done with the previous customer". We backed up, he walked back in a minute later to get a card key from her and that was it. We had started talking during this time, and she never said anything after he left, when we looked at her and realized he had left, she said I wasn't going to say anything since you were talking. She clearly was not in a good mood already.
She asked if I had a dog while checking me in and I said yes a 5 lb dog that I decided to take last minute. She froze, looked on her computer, and then said you never told us you were bringing a dog, I'm sorry we can't serve you and you have to leave. She then gave me her manager's line and said it was a hard policy that they can't have dogs in non-dog rooms.
I see they have a pet friendly room option now, and I get that I brought a pet last minute and they have a policy on it. But there's a better way to treat your customers, especially when they're not out $100+ dollars and left finding a room.
Needless to say I will not be returning to this location ever again.