We have stayed here a number of times and always been satisfied. Three slight disappointments this time.
Hotels.com had not advised the hotel that we had prepaid breakfast.
Our original booking did not mention the £10 per night parking fee. We were unaware of this until the morning of our arrival. Having made alternative arrangements to park we noticed that drop off parking was only free for 15 minutes, a bit of a battle to check in, take cases to room and get out again. This needs rethinking and when on a budget it is a lot extra to have to find when staying a few nights.
Finally I liked a poached egg with my bacon and hash browns, something i always look forward to. The egg is usually poached in a few minutes, while I wait at the servery, then I add the rest. This time I was told that the egg wiuld be brought to the table. I added bacon and hash browns to my plate and went to sit down. After 10 minutes they were getting cold so I ate them. The egg appeared several minutes later, after I had finished. Ppached egg on a plate with nothing else? No thankyou, i went to get some toast. I would add that the restaurant was very quiet and the chef had nothing else to do.
However to end my review i would add that the staff were as friendly as ever (although command of English and clarity of speech was not the forte of the initial reception staff), the room was clean and the bed really comfortable.