2/10 Mediocre
27 jul. 2025
Beware!
I am not one to write reviews and will mention good stays or give things to improve but this stay was bad enough for me to leave without getting my money back. Their website does not mention whether the units are basement suites or not. I only knew about it a few days before my stay when they sent a reminder. They had accommodated by giving me 2 nights at top suite and 1 night at the basement suite since the top suite had been booked for my last night. The top suite was dusty, water damage and low water pressure in bathrooms, ripped livingroom curtains and smelly sheets from using bad soap. While the silk/fake plants and decor made the place look inviting, it's obvious that no one had dusted or cleaned them in a long time. The basement suite was worse with the same problems as the top suite, sticky floors/carpets, a dirty washing machine and mildew/mold smell that not even my essential oil diffuser could get out. This triggered my breathing problems and I had to use my inhaler. I have never experienced such unhygienic conditions at any place I have stayed. I could not risk my health to stay in the basement suite. When i had informed the front desk of the smell, I was told that the musty smell is just how basements are. Since there were no other available suites, I cleaned up as per their long list of rules and found a hotel in Calgary. It's ridiculous that their cleaning, cooking and stay rules have a cost penalty when they can't do the normal maintenance on these suites.
Linda
Linda, viaje de 3 noches en familia
Opinión verificada de un huésped de Hoteles.com
