In fact, I had a bad experience during check-in. The man at the reception was careless and, despite having already paid, the full amount was charged again. I ended up paying twice, and it took time to get the refund. However, Simin Mandegarian was truly amazing and completely changed my experience. Her responsiveness, support, and clear explanations made a big difference. Her multilingual skills were also a great help.
Thanks to her, I changed my mind and decided to give a positive rating.