Amazing location in Aarhus and we booked for the sea view + spa, but the stay was unfortunately underwhelming.
One day before arrival we were told the spa was closed due to repairs and we could cancel. With family + pregnancy and no good last-minute alternatives, we still checked in (stressful start).
At check-in we were then told the restaurant was closed (except breakfast) and our family room was in the annex. Even after sharing our disappointment, we were told nothing could be done. The room was nice, but the view was to a parking area, and being in the annex meant extra hassle (and cold winter walks) to reach breakfast/spa.
After contacting Hotels.com, we were offered a room in the main building — but with an additional fee. That change made a big difference and the experience improved a lot.
Unfortunately, the same day the sauna went out of use for the rest of our stay. We also saw guests walking around the pool area in running shoes, and reception didn’t see it as a red flag until we insisted.
This hotel has real potential, but right now it’s a “maybe stay” rather than a must.