Though the staff was generally polite, everyone seemed miserable. I don’t mind when food/service takes a while, especially when it’s busy, but staff forgot my order and requests for condiments and silverware again and again. The grounds are well kept and the place is clean, but the WiFi never worked, the power went out and the generators blew exhaust straight to where my room was. My main issue is the lack of friendliness of staff. I spoke with some other guests and a couple mentioned that it was ruining their experience. Add to that, the prices have increased so much that it costs more to eat a basic dinner here than in a major US city. I’ve come to Negril for years and have stayed at coco la Palm before and I don’t think I’ll be back. This stay was very disappointing.